Frequently asked
Answers to the things people actually ask us.
About biltong
- Is biltong a healthy snack?
- Yes — biltong can be a healthy snack when consumed in moderation. It is a good source of protein, iron and other essential nutrients. It is also low in fat and carbohydrates.
- What are the nutritional benefits of biltong?
- Biltong is a good source of protein, which is essential for building and repairing muscle tissue. It is also a good source of iron, which is important for carrying oxygen in the blood. Biltong is also a good source of B vitamins, which are important for energy production and cell function.
- How much biltong should I eat?
- A healthy serving of biltong is 50 grams. This will provide you with about 25 grams of protein.
- Is biltong suitable for people with certain dietary restrictions?
- Biltong is naturally gluten-free and dairy-free, making it a good option for people with these allergies or sensitivities.
- What are some potential drawbacks of eating too much biltong?
- Biltong is high in sodium, so it is important to consume it in moderation, especially if you are watching your sodium intake.
Storage and shelf life
- How long can I store biltong at room temperature?
- Biltong can be stored at room temperature for up to 2 weeks, provided it is stored in a cool, dry place out of direct sunlight.
- How can I extend the shelf life of biltong?
- Three methods work well: vacuum sealing (up to 6 months in the fridge or 1 year in the freezer), paper bags (a few weeks), and airtight jars (up to 2 months).
- Can I freeze biltong?
- Yes, you can freeze biltong. Biltong that is frozen will last for up to 1 year.
- How do I thaw biltong?
- The best way to thaw biltong is to let it thaw slowly in the fridge.
Orders, shipping and delivery
- Where do you ship?
- We ship Australia-wide via Australia Post. Parcel Post arrives within a few business days; Express Post typically lands next business day to most metro areas.
- How fast do you dispatch?
- We aim to dispatch all orders the next business day — with the exception of Fridays, where we avoid shipping fresh product so it doesn't sit in post offices over the weekend. You'll get a tracking email as soon as your order is on the road.
- What if my delivery is delayed?
- If anything holds up your order, we'll email you by the third business day with an explanation. If something goes wrong in transit, we'll work with Australia Post to fix it.
- What happens if I enter the wrong address?
- Email us straight away at sales@gazzadownsbiltong.com and we'll try to correct it before dispatch. If a parcel gets returned to us because the address was wrong, we'll need to charge for re-shipping.
Subscriptions
- How does the biltong subscription work?
- Pick your plan — subscribe to a single flavour, or get The Monthly Muster where we pick three flavours for you each month. You get 10% off every delivery. Billed on the same day monthly, dispatched on the first business day of the month.
- Can I pause or cancel?
- Any time. Two clicks from your account — no phone call, no email, no paperwork.
- Can I change my frequency?
- Yes — you can change your delivery cadence (weekly, fortnightly, monthly) from your account. To change which flavours you receive, cancel your current subscription and start a new one with the flavours you want. It takes two clicks each way.
Wholesale and corporate
- Do you offer wholesale or trade pricing?
- Yes — we have a trade programme for independent retailers, cafés, butchers, health stores, convenience stores, vending operators and more. Apply through the wholesale page and we'll come back to you within two business days with next steps.
- Can you do custom-branded packs for my event?
- Yes — we do 20g sample packs with your logo on the front for trade shows, conferences, corporate gifts and events. We also offer exclusivity: one brand per show, so your stand stands out. Full details and an enquiry form are on the corporate page.
Still have a question?
Email us at sales@gazzadownsbiltong.com and we’ll come back to you within a business day.
