We ship Gazza Downs Biltong Australia-wide via Australia Post. This page explains how it works, what to expect, and what happens if something goes wrong.
Shipping services
At checkout you choose between two Australia Post services:
- Parcel Post — standard service, typically 2–6 business days depending on destination
- Express Post — next business day to most Australian metro areas
Rates are calculated live at checkout based on the weight of your order and your delivery postcode. We don’t mark up the Australia Post rate.
Where we ship
Australia only, including all states and territories. We can ship to residential addresses, business addresses, and PO boxes.
If you’re sending to a business address, please include the business name at checkout so Australia Post can deliver reliably.
Dispatch cadence
We aim to dispatch all orders the next business day after your order is placed. We don’t dispatch on Fridays to avoid fresh product sitting in post offices over the weekend, so Thursday and Friday orders typically ship on the following Monday.
You’ll receive an email with your tracking number as soon as your order is on the road.
If there’s a delay
If anything holds up your dispatch, we’ll email you by the third business day with a clear explanation of what’s happening. If something goes wrong in transit after we’ve handed the parcel to Australia Post, we’ll work with them to fix it — you don’t have to chase.
Wrong address
If you notice an address error after placing your order, email sales@gazzadownsbiltong.com straight away and we’ll try to correct it before dispatch.
If a parcel gets returned to us because the address was wrong or incomplete, we’ll contact you. Unfortunately we’ll need to charge again for re-shipping in that case — Australia Post charges us too when items come back.
Questions
Email us at sales@gazzadownsbiltong.com and we’ll come back to you within a business day.
Related: Refund and return policy · FAQ