This policy explains how Gazza Downs Biltong collects, uses and protects the personal information you give us when you shop with us, subscribe, create an account, or contact us. We handle your information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
What we collect
When you interact with our website, we collect information that you voluntarily provide and information that’s collected automatically.
- Contact details — name, email, phone number, delivery and billing address
- Order history — what you bought, when, and where we shipped it
- Account information — password (stored encrypted), saved addresses, subscription preferences
- Payment information — processed directly by Stripe. We never see or store your card number; Stripe handles all card data under PCI-DSS compliance
- Website usage data — pages visited, device type, referrer, collected via Google Analytics and similar tools to help us improve the site
- Marketing preferences — whether you’ve opted in to our email newsletter
How we use it
- To process your orders and deliver what you’ve purchased
- To send transactional emails (order confirmation, dispatch, tracking, subscription renewals)
- To provide customer support and respond to your questions
- To operate and improve the website
- To send you marketing emails if you’ve opted in (you can unsubscribe any time)
- To comply with Australian law, including tax and accounting obligations
Who we share it with
We don’t sell your personal information. We share it only with trusted service providers that help us run the business, and only to the extent needed:
- Stripe — payment processing
- Australia Post — so we can ship your order and give you tracking
- Resend — transactional and marketing email delivery
- Google Analytics and other analytics tools — to understand how the site is used
- Vercel, Neon, Railway, Cloudflare — infrastructure and hosting providers
Some of these providers are based overseas. When we share data with them, we rely on their own privacy commitments and standard contractual protections.
Cookies and tracking
We use cookies and similar technologies to keep you signed in, remember your cart, and understand how the site is being used. Most browsers let you refuse or delete cookies — but some parts of the site (like checkout) won’t work without them.
How long we keep it
We keep your account information as long as you have an active account. Order records are retained for at least seven years to meet Australian tax and accounting requirements. Marketing preferences are honoured until you change them or ask us to delete your data.
Your rights
Under Australian privacy law you have the right to:
- Access the personal information we hold about you
- Correct any information that’s wrong or out of date
- Ask us to delete your account and personal data (subject to legal retention requirements)
- Withdraw consent to marketing communications any time
- Make a complaint if you think we’ve mishandled your information
To exercise any of these rights, email sales@gazzadownsbiltong.com.
Security
We use reasonable technical and organisational measures to protect your personal information — including HTTPS encryption, secure password hashing, PCI-compliant payment processing through Stripe, and access controls on our admin systems. No online service can guarantee absolute security, but we take this seriously and respond quickly to any incident.
Changes to this policy
We may update this policy from time to time. The “last updated” date at the top of the page tells you when it last changed. Material changes will be communicated to existing customers.
Contact
Questions about this policy or how we handle your information: sales@gazzadownsbiltong.com
If you’re unhappy with how we’ve responded, you have the right to complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Related: Terms of service