Gazza Downs Biltong

Ride the Bucking Bronco of Returns and Exchanges

Howdy, pardners! We know that sometimes things don't go quite as planned, and that's why we've got a fair and reasonable returns and exchanges policy. Just like a rodeo champ, we're here to help you ride out any rough patches and get you back on the trail of satisfaction.

Saddle Up with Proof of Purchase

To make sure your return or exchange gets processed smoothly, just like a skilled rider with a well-trained horse, make sure you have your proof of purchase ready. It's like having your rodeo registration card – it proves you're in the game.

Keep Your Packaging in Top Shape

Just like a rodeo star takes care of their trusty steed, treat your returned items with care. Keep them in their original packaging, and if any contents are missing, make sure your complaint matches the missing items. We're not expecting you to return an empty bag and claim you didn't like the contents – that's like showing up to a rodeo without a horse!

Shipping Costs: A Shared Responsibility

In general, you'll be responsible for covering the shipping costs of returning your item. It's like paying the entry fee for a rodeo – you're taking part in the event, so you cover your own costs. However, in some cases, at our sole discretion, we may agree to cover shipping costs, depending on the nature of the refund or exchange. It's like winning a prize at a rodeo – you get a little something extra for your efforts.

Communication is Key

Just like a rodeo announcer keeps the crowd informed, we encourage you to reach out if you have any problems or concerns. For example, sending us a picture of the issue can help us understand the situation better. However, we reserve the right to request the item be returned for us to honour the refund or exchange. It's like having a judge review the rodeo performance – they need to see it for themselves to make a fair decision.

Refunds: Timely and Hassle-Free

Once we've received and inspected your returned item, we'll let you know whether your refund has been approved. If approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment within a reasonable timeframe. It's like winning a buckle at a rodeo – it's a tangible reward for your participation.

Shipping Costs for Refunds

Shipping costs are generally non-refundable. However, in some cases, such as if there was an error on our part, we may deduct the cost of the original shipping from your refund. It's like paying a small fee to enter the rodeo grounds – it's part of the overall experience.

Exchanges: A Smooth Swap

We're happy to exchange items if they're defective or damaged. Just like swapping out a worn-out horseshoe for a fresh one, we'll get you the right item to keep you riding smoothly.

Return Address: Your Rodeo Destination

To return your product, mail it to:

Gazza Downs Biltong
16B Burt Street,
Boulder, Kalgoorlie,
WA 6432,
Australia

Remember, partners, we're here to help you have a positive experience with our products. Just like a rodeo organiser strives to make their event enjoyable for everyone, we aim to make our returns and exchanges process as fair, transparent, and hassle-free as possible. So, feel free to reach out if you have any questions or concerns. We're always happy to help you navigate the rodeo of returns and exchanges.