Gazza Downs Biltong

Delivery Time: A Race to Your Doorstep

We're committed to delivering your biltong as fresh and quickly as possible, just like a skilled rider racing to the finish line. We use Australia Post Express Post to get your orders to you in a jiffy.

Dispatch: The Starting Gate

We aim to dispatch all orders the next business day (excluding Fridays, except where if your order contains products that aren't time-sensitive. This exclusion is to prevent our delicious fresh products from sitting around a post office all weekend in uncontrolled conditions). It's like a well-organized rodeo – we make sure your biltong gets out of the starting gate as quickly as possible.

Delays: The Bucking Bronco

Sometimes, things don't go as planned, and just like a bucking bronco can throw off a rider, there may be delays in dispatching your order. If this happens, we'll send you an email by the 3rd business day to let you know the reason for the delay. It's like having a rodeo announcer keep the crowd informed – we'll keep you updated on the situation.

Delivery Address Accuracy: The Finish Line

Just like a rider needs to aim for the finish line, we need an accurate and complete shipping address to get your biltong to the right place. If the address is a business address, you must include your business name. It's like having a clear map to your destination – the more accurate the information, the quicker your biltong will arrive.

Address Errors: Taking a Wrong Turn

If a parcel is returned to us due to an error with your address, it's like taking a wrong turn in a rodeo – it adds unnecessary time and effort. We have the right to request payment for shipping your order again. It's like having to pay a penalty for a mistake – we hope you understand.

Address Updates: Mid-Ride Adjustments

If you discover an error with your shipping address, let us know as soon as possible, and we'll try our best to rectify it in time. It's like making mid-ride adjustments – the sooner you address the issue, the better chance we have of getting your biltong on the right track.

Remember, partners, we're here to make your biltong delivery experience as smooth and efficient as a well-run rodeo. Just like a rodeo organizer strives to make their event enjoyable for everyone, we aim to get your biltong delivered to you in top condition and on time. So, if you have any questions or concerns, feel free to reach out. We're always happy to help you navigate the rodeo of biltong delivery.